Privacy policy

Privacy Policy

My Store operates this website and store, along with all related content, tools, products, and services (the “Services”), to provide you with a curated shopping experience. The Services are powered by Shopify, which helps us deliver and improve them.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, interact with, or make purchases through the Services. If anything in this Privacy Policy conflicts with our Terms of Service, this Privacy Policy will apply to matters concerning your personal information.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means details that identify you or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on your interactions with our Services, applicable laws, and your location, we may collect:

Contact details: name, billing/shipping address, phone number, email.
Financial information: credit/debit card numbers, payment details, and transaction history.
Account information: username, password, security questions, and preferences.
Shopping activity: items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled.
Communications: details you provide in customer service messages or inquiries.
Device information: IP address, browser type, device identifiers, and network data.
Usage information: how and when you interact with or navigate our Services.

Sources of Personal Information

We may collect personal information:

Directly from you when you create an account, shop, contact us, or use our Services.
Automatically via cookies and similar technologies when you browse our site.
From service providers who assist us in operating the store.
From business partners or other third parties where permitted by law.

How We Use Your Personal Information

We use personal information to:

Provide, customize, and improve our Services – process payments, fulfill orders, manage your account, handle returns/exchanges, recommend products, and personalize your shopping experience.
Marketing and advertising – send promotional messages and show relevant ads (where allowed by law).
Security and fraud prevention – verify accounts, protect against fraud or illegal activity, and keep transactions secure.
Customer communication – provide support, respond to inquiries, and maintain our business relationship.
Legal compliance – meet legal requirements, respond to lawful requests, and enforce our terms and policies.

How We Disclose Personal Information

We may share your information in the following cases:

With Shopify and service providers (e.g., payment processors, shipping companies).
With marketing partners for targeted advertising (where allowed by law).
When you request or consent to sharing (e.g., social media integrations).
With affiliates or our corporate group.
As part of business transactions (e.g., mergers, acquisitions).
To comply with laws, enforce our terms, or protect rights and safety.

Relationship with Shopify

Our Services are hosted by Shopify. They collect and process information about your interactions with our store to operate and improve the Services. Shopify may combine this data with information from other merchants. For details on how Shopify handles your data, visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may link to other websites not operated by us. We are not responsible for their privacy or security practices. You should review their privacy policies before providing any information.

Children’s Data

Our Services are not intended for children under the age of majority in your location, and we do not knowingly collect their personal information.

Security and Retention of Your Information

We use measures to protect your data, but no method is 100% secure. We keep personal information only as long as necessary for business, legal, and operational purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Receive a copy of your data (data portability).
Opt out of targeted advertising or certain data sharing.
Manage your marketing preferences.

We may need to verify your identity before processing requests.

Complaints

If you have concerns about our data practices, you can contact us at contact@silentsparksubmissions.com. You may also have the right to contact your local data protection authority.

International Transfers

Your information may be stored or processed outside your country. Where required, we use recognized safeguards for cross-border data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or your personal information, email us at contact@silentsparksubmissions.com.